CAREERS

Looking to join the team? Apply for open positions below.

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HIGH-GROWTH

We’re all about growth.

Join our fast-paced, ambitious work environment for a rewarding career.

health-insurance

BENEFITS

Medical, Dental, Vision, and Life Insurance

401k Contribution

Unlimited PTO

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CULTURE

We’re team players, with a big focus on building safe, healthy work habits.

We promote hybrid in-person/remote workstyles.

We are seeking to immediately fill a Customer Experience Specialist position.

  • On-site role that is a combination of technical and hands-on tasks and responsibilities.
  • Resolve customer support emails, chats, and phone calls through Zendesk and other internal support systems
  • Rapidly respond to pre-sale inquiries, order questions, feedback, issues, and reviews
  • Handle customer returns and exchanges
  • Process order refunds, adjustments, cancelations, changes, etc.
  • Track and resolve order issues with carriers, payment providers, etc.
  • Initiate warranty claims and product refurbishment processes
  • Review returned products and rate product conditions to prep for resale
  • Handle all support-related inquiries generated from social media channels such as Instagram, Facebook, and Twitter

Daily tasks include:

  • Addressing and resolving customer support trouble-tickets generated from each of our sales channels
  • Answering incoming customer service calls
  • Overseeing and processing our customer returns and exchanges including intake, tracking, cataloging, quality inspection, and listing for resale
  • Carefully reviewing returned products, allocating condition ratings, processing through refurbishment programs, and listing for re-sale.
  • Inputting orders, products, shipments, and customer data into spreadsheets for reporting and operational insight
  • Partner closely with our Ecommerce Specialists to respond and resolve to customer service issues from our other channels, e.g., Amazon, Ebay, Walmart
  • Processing lost packages and insurance claims with shipping carriers
  • Tracking and managing customer reviews on multiple outlets, mitigating negative feedback, and directly responding to customer complaints on review sites
  • Partnering with Senior leadership and Ops to create, author, manage, and maintain Standard Operating Procedures that pertain to Customer Experience

Required Experience / Skills:

  • Reliable, dependable, trustworthy, and committed, showing a very strong work ethic
  • Excellent problem-solving skills and the ability to make rapid, data-driven decisions
  • Experience in participating in and managing multiple projects at once. Ability to multitask and prioritize, and excellent time management skills.
  • Excel in navigating, operating, and maintaining multiple types of Help Desk software, CRMs, and new software that pertain to e-commerce and customer management, as needed.
  • Proficient with Google Sheets and/or Microsoft Office (Excel), and database systems such as Google Data Studio, SQL, Tableau, Power BI, etc.
  • Very strong written and verbal communication skills, with the ability and experience to write professional emails, and communicate on the phone effectively.
  • Call center and/or e-commerce experience is a plus.

Preferred but not required skills:

  • Knowledgeable and passionate about the firearms industry, modern weapon platforms, and tactical equipment.
  • Analytical and experienced in making data-driven decisions.
  • Experience in writing, creating, and participating in creating Standard Operating Procedures, including the creation of macros and canned responses for customer service and support.

Ideal Candidate

Our ideal hire is a highly accountable team player who is customer-centric, solution driven, analytical, collaborative, technical, eager to go above and beyond, can hustle when tasks are time-based, able to listen and take action to resolve, motivated by being the point-of-contact for their department, frugal when it impacts the bottom-line, and passionate about firearms and tactical gear. They understand scale, thrive in a start-up environment, can be scrappy when they need to be, always looking ahead and constantly improving, and eager to play a big part in a small team.

Work Location and Hours

In-Person (Monday through Friday)
8:30AM – 4:30PM (Additional hours may be required during peak seasons).
Benefits

  • Full suite of Health insurance including Medical, Dental, Vision, and Life
  • Unlimited Paid-Time Off for a flexible work/life balance
  • Values driven work environment rooted in a passion for high-end firearms and tactical gear
  • Based in sunny Southern California
  • Employee Discount Program

Job Type: Full-time

We are seeking to immediately fill a Warehouse Associate position.

Job:

  • Pick and pack orders, manage outbound inventory.
  • Receive, reconcile and manage storage of inbound inventory.
  • Assemble products, packaging, and components.
  • Label, count and organize goods and materials.
  • Inspect parts and products for quality control.
  • Maintain warehouse materials and equipment.
  • Work with a small team of 3-4 other warehouse workers.

Daily tasks will include:

  • Locate and pick products in a warehouse using a digital picklist
  • Pack orders efficiently and accurately by following on-screen prompts, reviewing order details, and using handheld barcode scanners
  • Taping, labeling, and building boxes as assigned by system and processes
  • Scanning and counting inbound inventory, moving into designated storage locations
  • Identifying order, inventory or fulfillment issues and working with management to resolve them
  • Counting and organizing manufacturing components to prepare assembly work (primarily small parts, such as screws and bolts)
  • Assembling goods using handheld tools such as screwdrivers and drills, presses and other equipment
  • Visually inspecting completed assemblies for quality control, allocating to pass or reject bins
  • Assembling packaging by applying labels and barcodes, folding packaging into final form to prep for finished product
  • Reviewing and meeting deadlines for assembly completion
  • Organizing shipping materials and maintaining shipping equipment

Experience / Skills:

  • Prior shipping, assembly, manufacturing and/or warehouse experience a plus.
  • Ability to easily navigate Windows operating system and learn new software required.
  • Good or great hand/eye coordination and vision.
  • Fluent in English
  • Ability to handle a wide variety of products and materials ranging from bulky and heavy pallets or components as small as a pin.
  • Knowledge/interest in firearms or tactical sporting goods industry a major plus.
  • Prior military or law enforcement background a plus.

Ideal Candidate

Our ideal hire has very strong attention to detail and strong computer skills. This person can easily navigate software and use touchscreen tablets, handheld devices, and PCs. As a motivated and enthusiastic worker, they care about their work and getting it done right. We are looking for a team player who gets along well with others and can see themselves succeeding with a small, tight-knit team.

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