CUSTOMER SUPPORT
HELP CENTER
| PAYMENT OPTIONS |
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| We accept all major US credit cards. You will receive an email confirmation after checkout with your order details. |
| Please ensure you have entered your billing details exactly as they appear on your credit card statement to prevent any fulfillment delays. |
| We only accept orders with a US billing address. We do not currently accept international billing addresses. |
| RETURNS AND EXCHANGES |
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| Our return system is very simple and easy to use. All products (except garage sale items) can be returned within 30 days for a full refund. |
| Looking to exchange your purchase for another item we carry? To make an exchange, simply create a return for the item(s) you no longer wish to keep and place a new order for the item(s) you will like instead. |
| To start a return, visit our RMA page. |
| DOMESTIC SHIPPING |
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| Same Day Shipping cut-off time: 1:00 PM Pacific / 4 PM Eastern. |
| We ship Monday through Friday. Legal holidays and some other calendar days are excluded. Check our updates page for the latest holiday closures. |
| Most small items ship via USPS Ground Advantage. Large or bulky items ship FedEx Ground, UPS Ground, or similar carriers. If you have a carrier preference, you can specify it in the order notes and we will do our best to accommodate your request. |
| INTERNATIONAL SHIPPING |
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| We offer worldwide shipping on hundreds of products across our catalog. However, due to the nature of our business many products are restricted from export. These products will not be sold to customers located outside of the USA. |
| International shipping rates are based on current USPS Priority Mail International pricing. |
| Milspec Retail is not responsible for any import fees or taxes. |
| APO/FPO should contact us directly for shipping info. Restrictions can be item-specific. |
| CANCELATION POLICY |
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| Orders can be canceled if they have not yet shipped or entered the shipping stream. If your order has already been processed, it may not be eligible for a cancelation. You can still claim a refund by making a free return. |
| To request an order cancelation, use this form. |
| MILITARY AND LAW ENFORCEMENT |
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| Milspec Retail offers discounts of up to 10% off many of our products to all active or retired US Military and Law Enforcement. Our application process is simple and typically takes less than 1 business day to be completed. |
| You can apply for your discount here. |
| AGENCY / DEPARTMENT / BULK ORDERS |
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| If you are representing an agency, department, or purchasing entity please submit a request for a price quote with your purchasing requirements. We will do our best to accommodate your needs. Our rates are highly competitive. |