CUSTOMER SUPPORT

323-400-2858

Speak to a support agent. M-T: 9AM – 5PM.
FRI: 9AM-12PM (Pacific Time)

MESSAGE US

You can reach us via our contact form or send an email to support@milspecretail.com

CHAT

When available, support chat will be on the bottom right hand corner of your browser window.

FREQUENTLY ASKED QUESTIONS

PAYMENT OPTIONS

  • We accept all major US credit cards. You will receive an email confirmation after checkout with your order details.
  • PayPal is available on most products. You can use PayPal even if you don’t have an account, just use “Checkout as Guest”.

SHIPPING AND HANDLING

  • Same Day Shipping cut-off time: 12PM Pacific.
  • Missed the cut-off time? Your order will ship the next business day.
  • We ship Monday through Friday. All orders with a destination shipping address inside the CON-US will ship 100% free. We cover all domestic shipping charges. If you would like to use an expedited option, we offer multiple 1/2/3 day shipping methods that can be applied during checkout. The cost varies on each method but we do our best to keep them as low as possible.

INTERNATIONAL SHIPPING

  • We offer worldwide shipping on hundreds of products across our catalog. However, due to the nature of our business many products are restricted from export. These products will not be sold to customers located outside of the USA.
  • International shipping rates are based on current USPS pricing.
  • Milspec Retail is not responsible for any import fees or taxes.
  • APO/FPO should contact us directly for shipping info. Restrictions are item-specific.

RETURNS AND EXCHANGES

  • Our return system is very simple and easy to use. All products in unused condition with all original parts and pieces can be returned within 30 days for a full refund.
  • Looking to exchange your purchase for another item we carry? Exchanges are available on a case-by-case basis and vary based on product availability. We will do our best to help you out.
  • To create a return or exchange, visit our RMA page.

CANCELATION POLICY

  • Orders can be canceled if they have not yet shipped. Orders that have already shipped will require a return and a cancelation request will not be accepted.
  • To request an order cancellation, use this form.

MILITARY AND LAW ENFORCEMENT

  • Milspec Retail offers a 10% website-wide discount to all active or retired US Military and Law Enforcement. Our application process is simple and typically takes less than 24 hours to be processed. You can apply for your discount here.

AGENCY / DEPARTMENT / BULK ORDERS

  • If you are representing an agency, department, or purchasing entity please submit a request for a price quote with your purchasing requirements. We will do our best to accommodate your needs. Our rates are highly competitive. You can also call our sales team anytime: (323)-400-2858