CUSTOMER SUPPORT

323-400-2858

Speak to a support agent. M-T: 9AM – 5PM.
FRI: 9AM-12PM (Pacific Time)

MESSAGE US

You can reach us via our contact form or send an email to [email protected]

START A RETURN

We accept returns within 30 days from purchase on all unused merchandise.

INFORMATION AND POLICIES

PAYMENT OPTIONS

  • We accept all major US credit cards. You will receive an email confirmation after checkout with your order details.
  • PayPal is available on most products. You can use PayPal even if you don’t have an account, use “Checkout as Guest”. Certain products are not allowed by PayPal. If you have one of these items in your cart, the PayPal option will not be shown.

DOMESTIC SHIPPING

  • Same Day Shipping cut-off time: 12 PM Pacific / 3 PM Eastern.
  • Missed the cut-off time? Your order will ship the next business day.
  • We ship Monday through Friday. Legal holidays and some other calendar days are excluded.
  • Orders under $100 ship free with USPS First Class, UPS Ground, or FedEx Ground. Delivery usually takes 3-5 business days.
  • Order over $100 ship free with FedEx Express 2-3 Day. Some heavy items are excluded from our free 2-3 day program and will ship Ground.

INTERNATIONAL SHIPPING

  • We offer worldwide shipping on hundreds of products across our catalog. However, due to the nature of our business many products are restricted from export. These products will not be sold to customers located outside of the USA.
  • International shipping rates are based on current USPS Priority Mail International pricing.
  • Milspec Retail is not responsible for any import fees or taxes.
  • APO/FPO should contact us directly for shipping info. Restrictions can be item-specific.

RETURNS AND EXCHANGES

  • Our return system is very simple and easy to use. All products in unused condition can be returned within 30 days for a full refund.
  • Looking to exchange your purchase for another item we carry? To make an exchange, simply create a return for the item(s) you no longer wish to keep and place a new order for the item(s) you will like instead.
  • To start a return, visit our RMA page.

CANCELATION POLICY

  • Orders can be canceled if they have not yet shipped or entered the shipping stream. If your order has already been processed, it may not eligible for a cancelation. You will still be able to claim a refund by making a free return.
  • To request an order cancelation, use this form.

MILITARY AND LAW ENFORCEMENT

  • Milspec Retail offers a 10% site-wide discount to all active or retired US Military and Law Enforcement. Our application process is simple and typically takes less than 1 business day to be completed. You can apply for your discount here.

AGENCY / DEPARTMENT / BULK ORDERS

  • If you are representing an agency, department, or purchasing entity please submit a request for a price quote with your purchasing requirements. We will do our best to accommodate your needs. Our rates are highly competitive. You can also call our sales team anytime: (323)-400-2858