MILSPEC GARAGE

Learn about our grading process and how we handle customer returns.

HOW IT WORKS

1.

RETURN PROCESSED

Inbound customer return is received, order and return details are logged and inventory is processed.

2.

PRODUCT REVIEW

Returned products undergo a rigorous multi-point review by a customer experience specialist.

3.

CONDITION GRADING

Reviewed product receives a condition grade, based on multiple criteria, detailed below in our grading scale.

4.

LISTED FOR RESALE

Inspected, reviewed and graded product is approved for resale and listed to the Garage.

inspected-sticker

CERTIFIED INSPECTED

All products sold in the Garage come with a certification sticker attached to them, so you know your item has been physically reviewed and processed by our customer experience team.

PRODUCT CONDITION GRADING SCALE

1. EXCELLENT

This is an open-box item that is the current model and can be considered like-new, with little to no indication of use. These items do not have any blemishes or color offsets (anodizing discoloration) that are visible to the naked eye. These items will not have carbon buildup. Threading on bolts and nuts or installation parts may have light indications of being installed. Apparel items have no fraying or visible indications of use. These items would be considered factory quality and any blemishes that may be present are blemishes that originated in the manufacturing process. These items are fully functional, and in most cases will be in their original packaging.

2. GOOD

This is an open-box item that is the current or latest model(s) with minor indications of use including light to minor scratches, single-use install scratches, little to no carbon buildup, threading on bolts and nuts may have indications of being installed, apparel items will have light to no fraying, and some indications of imperfect factory finishes, for example, a slight indication of coating issues from the manufacturer. These items may or may not have any blemishes or color offsets (anodizing discoloration) that are visible to the naked eye. These items are fully functional, and may or may not be in their original packaging.

3. FAIR

This is an open-box item that is current, latest, or previous model and has heavy evidence of being used. This item may have some missing materials or non-essential components. There will be manufacturing blemishes, visible scratches, and apparel items will have fraying or evidence of being worn and used. Threading on bolts and nuts may have indications of being installed, some indications of imperfect factory finishes, for example, a slight indication of coating issues from the manufacturer. These items will most likely have blemishes or color offsets (anodizing discoloration) that are visible to the naked eye. These items are fully functional, and are most likely not in their original packaging.